1. SAAS SERVICES AND SUPPORT
1.1 Subject to the terms of this Agreement, Company will use its best efforts to provide Customer the
Service in accordance with the Service Level Terms attached hereto as Exhibit B. As part of the
registration process, Customer will identify an administrative username and password for Customer’s
account. Company reserves the right to refuse registration of or cancel passwords it deems inappropriate.
1.2 Subject to the terms hereof, Company will provide Customer with reasonable technical support in
accordance with Company’s standard practice.

2. RESTRICTIONS AND RESPONSIBILITIES
2.1 Customer shall not, directly or indirectly: (i) reverse engineer, decompile, disassemble or otherwise
attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms
relevant to the Services or any software, documentation or data related to the Services (collectively, the
“Software”); (ii) modify, translate, or create derivative works based on the Services or any Software
(except to the extent expressly permitted by Company or authorized within the Services); (iii) use the
Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third
party; or remove any proprietary notices or labels. With respect to any Software that is distributed or
provided to Customer for use on a Customer’s device, Company hereby grants Customer a nonexclusive,
non-transferable, non-sublicensable license to use such Software during the Term only in
connection with the Services.
2.2 Customer represents, covenants, and warrants that Customer will use the Services only in
compliance with Company’s standard published policies then in effect (collectively, the “Policy”) and all
applicable laws and regulations. Customer hereby agrees to indemnify and hold harmless Company
against any damages, losses, liabilities, settlements and expenses (including without limitation costs and
attorneys’ fees) in connection with any claim or action that arises from an alleged violation of the
foregoing or otherwise from Customer’s use of Services. Although Company has no obligation to monitor
Customer’s use of the Services, Company may do so and may prohibit any use of the Services it believes
may be (or alleged to be) in violation of the foregoing.

3. CONFIDENTIALITY; PROPRIETARY RIGHTS
3.1 Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has
disclosed or may disclose personal, business, technical or financial information (hereinafter referred to as
“Proprietary Information” of the Disclosing Party). Proprietary Information of Company includes non-public
information regarding features, functionality and performance of the Service. Proprietary Information of
Customer includes non-public data provided by Customer to Company to enable the provision of the
Services (“Customer Data”). The Receiving Party agrees: (i) to take reasonable precautions to protect
such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise
permitted herein) or divulge to any third person any such Proprietary Information. The Disclosing Party
agrees that the foregoing shall not apply with respect to any information that the Receiving Party can
document (a) is or becomes generally available to the public, or (b) was in its possession or known by it
prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third
party, or (d) was independently developed without use of any Proprietary Information of the Disclosing
Party or (e) is required to be disclosed by law.
3.2 Customer shall own all rights, title and interest in and to the Customer Data. Company shall own and
retain all rights, title and interest in and to (a) the Services and Software, all improvements,
enhancements or modifications thereto, (b) any software, applications, inventions or other technology
developed in connection with Services or Software, and (c) all intellectual property rights related to any of
the foregoing.
3.3 Notwithstanding anything to the contrary, Company shall have the right to collect and analyze data
and other information relating to the provision, use and performance of various aspects of the Services
and related systems and technologies (including, without limitation, information concerning Customer
Data and data derived therefrom), and Company will be free (during and after the term hereof) to (i) use
such information and data to improve and enhance the Services and for other development, diagnostic
and corrective purposes in connection with the Services and other Company offerings, and (ii) disclose
such data solely in aggregate or other unidentifiable form in connection with its business. No rights or
licenses are granted except as expressly set forth herein.

4. PAYMENT OF FEES (BEYOND THE FREE TRIAL)
4.1 Customer will pay Company the then applicable fees described in the Order Form for the Services in
accordance with the terms set out in the Order Form (the “Fees”). Upon payment of fees, Customer is
entitled to a 100% money-back guarantee for the Services within a period of seven (7) days. Company
reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the
end of each Term or then current renewal term, upon thirty (30) days prior notice to Customer (which may
be sent by email). If Customer believes that Company has billed Customer incorrectly, Customer must
contact Company no later than sixty (60) days after the date on the first billing statement in which the
error or problem appeared, in order to receive an adjustment or credit. Such inquiries from Customers
should be directed to Company’s customer support department at info@bigpicturetrading.com.
4.2 Customer may choose to pay fees by way of a payment plan with financing at a rate of zero percent
(0%) for all Master Programs offered by the Company. Customer shall make each payment in full and
may not cancel the payment plan at any time.
4.3 Company may choose to bill through an invoice, in which case, full payment for invoices issued in any
given month must be received by Company thirty (30) days after the mailing date of the invoice. Unpaid
amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum
permitted by law, whichever is lower, plus all expenses of collection and may result in immediate
termination of Service. Customer shall be responsible for all taxes associated with Services.

5. TERM AND TERMINATION
5.1 Subject to earlier termination as provided below, this Agreement is for the Initial Service Term
specified in the Order Form, and shall be automatically renewed for additional periods of the same
duration as the Initial Service Term (collectively, the “Term”), unless either party requests termination at
least thirty (30) days prior to the end of the then-current term.
5.2 In addition to any other remedies it may have, either party may also terminate this Agreement upon
thirty (30) days’ written notice (or without written notice in the case of non-payment of Fees), if the other
party materially breaches any of the terms or conditions of this Agreement. In the event of such
termination, Customer shall pay in full the Fees for the Services up to and including the last day on which
the Services are provided. All sections of this Agreement which by their nature should survive termination
will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations,
warranty disclaimers, and limitations of liability.

6. WARRANTY AND DISCLAIMER
Company shall use reasonable efforts consistent with prevailing industry standards to maintain the
Services in a manner which minimizes errors and interruptions in the Services and shall perform the
Services in a professional and workmanlike manner. Services may be temporarily unavailable for
scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party
providers, or because of other causes beyond Company’s reasonable control, but Company shall use
reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption.
HOWEVER, COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR
ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE
OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION,
THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND COMPANY
DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT.

7. LIMITATION OF LIABILITY
NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON,
COMPANY AND ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND
TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND
EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT
MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY
CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR
INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST
OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF
BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES; (C) FOR ANY MATTER BEYOND COMPANY’S REASONABLE CONTROL; OR (D) FOR
ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS,
EXCEED THE FEES PAID BY CUSTOMER TO COMPANY FOR THE SERVICES UNDER THIS
AGREEMENT IN THE TWELVE (12) MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE
LIABILITY, IN EACH CASE, WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.

8. MISCELLANEOUS
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or
eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and
effect and enforceable. This Agreement is not assignable, transferable or sub-licensable by Customer
except with Company’s prior written consent. Company may transfer and assign any of its rights and
obligations under this Agreement without Customer’s consent. This Agreement is the complete and
exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous
written and oral agreements, communications and other understandings relating to the subject matter of
this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except
as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result
of this Agreement, and Customer does not have any authority of any kind to bind Company in any respect
whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will
be entitled to recover costs and attorneys’ fees. All notices under this Agreement will be in writing and will
be deemed to have been duly given when received, if personally delivered; when receipt is electronically
confirmed, if transmitted by e-mail; the day after it is sent, if sent for next day delivery by recognized
overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt
requested.

This Agreement shall be governed by the laws of the Province of Ontario and the laws of Canada
applicable therein, without regard to its conflict of laws provisions. Any dispute, controversy or claim
arising out of or relating to or in connection with this Agreement (any such dispute, controversy or claim
being hereinafter in this Article referred to as a “Dispute”) shall be referred to and finally settled by binding
arbitration from which there shall be no appeal. Such arbitration shall be conducted by a single arbitrator.
The arbitrator shall be appointed by agreement between the parties or, in default of agreement, such
arbitrator shall be appointed by the ADR Institute of Ontario, upon the application of any of the said
parties. The arbitration shall be held in the City of Toronto. The procedure to be followed shall be agreed
by the parties or, in default of agreement, determined by the arbitrator. The arbitration shall proceed in
accordance with the provisions of the Arbitration Act of Ontario. The arbitrator shall have the power to
proceed with the arbitration and to deliver his award notwithstanding the default by any party in respect of
any procedural order made by the arbitrator. It is further agreed that such arbitration shall be a condition
precedent to the commencement of any action at law. The decision arrived at by the arbitrator shall be
final and binding and no appeal shall lie therefrom. Judgment upon the award rendered by the arbitrator
may be entered in any court having jurisdiction.

EXHIBIT B - Service Level Terms
The Services shall be available 99.9%, measured monthly, excluding holidays and weekends and
scheduled maintenance. If Customer requests maintenance during these hours, any uptime or downtime
calculation will exclude periods affected by such maintenance. Further, any downtime resulting from
outages of third party connections or utilities or other reasons beyond Company’s control will also be
excluded from any such calculation. Customer's sole and exclusive remedy, and Company's entire
liability, in connection with Service availability shall be that for each period of downtime lasting longer than
[one hour], Company will credit Customer 5% of Service fees for each period of thirty (30) or more
consecutive minutes of downtime; provided that no more than one such credit will accrue per day.
Downtime shall begin to accrue as soon as Customer (with notice to Company) recognizes that downtime
is taking place and continues until the availability of the Services is restored. In order to receive downtime
credit, Customer must notify Company in writing within twenty-four (24) hours from the time of downtime,
and failure to provide such notice will forfeit the right to receive downtime credit. Such credits may not be
redeemed for cash and shall not be cumulative beyond a total of credits for one (1) week of Service Fees
in anyone (1) calendar month in any event. Company will only apply a credit to the month in which the
incident occurred. Company’s blocking of data communications or other Service in accordance with its
policies shall not be deemed to be a failure of Company to provide adequate service levels under this
Agreement.

EXHIBIT C - Support Terms
Company will provide Technical Support to Customer via both telephone and electronic mail on weekdays
during the hours of 9:00 am through 5:00 pm Pacific time, with the exclusion of statutory holidays
(“Support Hours”).

Customer may initiate a help desk ticket during Support Hours by calling 1-888-426-4668 or any time by
emailing info@bigpicturetrading.com

Company will use commercially reasonable efforts to respond to all Helpdesk tickets within two (2)
business days.